FAQ's
We have a list of frequently asked questions and answers to help with your enquiry.
Please select from a category below
If you can’t find the answer to your question, please click here to complete an enquiry form.
Online orders
For online orders – images should be available to view within 7 days.
Q. I am having problems with the website.
Click here to email your enquiry or you can always order by contacting us. You will need your 10 digit unique reference number located on your proof order form.
Q. I don’t really feel happy about paying online. Is there another way to pay?
Yes you can order by contacting us. You will need your 10 digit unique reference number located on your proof order form.
Q. Who do I contact if I have a query about my order?
For School/Graduation & Early Years markets you can track your order by visitng www.tempest-tracking.co.uk or click here to email your enquiry. You will need your unique 10 digit reference number located on your proof order form.
Q. What do I do if I’ve lost my proof of image/order form?
Your order form is important to us and contains your unique 10 digit reference number. If you have lost your proof of image/order form please look under the correct market heading (Babys / Early Years / Schools / Graduations).
Q. Is it safe to give my credit details over the Internet?
Payments made on the website are secure. We use one of the largest on-line payment companies to process our payments. We accept all credit and debit cards, including American Express, and your transaction will be cleared instantly.
Q. Will I get an email confirmation when I place my order online?
Yes. An email confirming your payment is sent from our secure payment provider. We also send an email confirmation of your order.
Q. How do I unsubscribe from your email newsletter?
Please email unsubscribe.newslettter@htempest.co.uk
Human resources
Q. I am interested in finding out more about a career with Tempest.
To contact us about job vacancies at Tempest Photography please email photography@htempest.co.uk
Money back guarantee
Money back guarantee
Buy with confidence. We’re so convinced you will be delighted with our quality of products and photographs that we offer a 100% money back guarantee. If for any reason you’re not completely satisfied with our products, simply return your order in its original condition and packaging, along with your original order form within 30-days of receipt and we will happily offer you an exchange or refund.
- Our 30-day money back guarantee does not affect your statutory rights.
- The original order form you completed must be included with your returned products to show proof of purchase.
- Money back guarantee is not available with the Images on USB; CD; image to mobile or email products.
- If a product is excluded from our guarantee it is clearly marked with † next to the product name in the catalogue.
- Please click here for a FREE P&P label.
- Returns may take up to 21 days to process.
Babys
An official baby photographer visits the maternity unit regularly. If you would like us to take your baby's first portrait during your stay in hospital please ask a member of staff or contact us for more details.
Q. When will I receive my photographs?
You will receive a complete set of photographs within 14 days of your stay in hospital. For further information please contact us or click here to email your enquiry. You may need your unique 10 digit reference number located on your proof of image form.
Q. How do I re-order more photographs?
A re-order form is contained within your photo pack. Post your re-order forms direct to Tempest Photography, St Ives, Cornwall, TR26 3HU or contact us giving your unique 10 digit reference number which can be found on your proof of image form. Re-orders can take up to 28 days from receipt of your order.
Q. What do I do if I’ve lost my proof of image form?
This form is important to us and contains your unique 10 digit reference number
- If you do not have a record of this reference number please contact us or click here and fill in the enquiry form providing us with your address, the date the photograph was taken and the name of the hospital in which it was taken.
Q. My photographs have arrived damaged or faulty?
Please return the photographs along with a covering letter direct to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU. Please click here for a FREE P&P label.
Q. How long does Tempest keep my images?
From January 2009, all our images are stored indefinitely.
Q. Who owns the copyright on my images?
H Tempest Limited retains the copyright on all photographs taken and supplied. Photographs may not be copied, published or reproduced in any form without the written permission of H Tempest Limited.
Print sizes are described in cm and (inches) below:
Large 25 x 20 (10 x 8),
Medium 20 x 15.5 (8 x 6),
Desk 13 x 10 (5 x 4),
Wallet 5 x 4 (2; x 1¾),
Mini 4 x 3.5 (1¾ x 1½)
Early Years - General
Q. How can I pay for my photographs?
You can pay via cheque, credit card, postal order or cash. We do not advise anyone to send cash in the post unless it is via Special/Recorded Delivery or collected from the school via our pre-arranged Royal Mail service.
Q How can I Re-order photos?
You can visit www.tempest-gifts.co.uk, or post your re-order form direct to Tempest Photography, Re-Orders Department, St Ives, Cornwall, TR26 3HU
Q. If I have more than one child, or parents would like to be included in the photograph, is this possible?
Yes, the Nursery/Playgroup would usually arrange this. Please contact them for more information.
Q. My photographs have arrived damaged or faulty?
Please return the photographs along with a covering letter direct to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU. click here for a FREE P&P label
Q. How long does Tempest keep my images?
From January 2009, all our images are stored indefinitely.
Q. Who owns the copyright on my images?
H Tempest Limited retains the copyright on all photographs taken and supplied. Photographs may not be copied, published or reproduced in any form without the written permission of H Tempest Limited.
Extra Large 25 x 20 (10 x 8), Large 20 x 15.5 (8 x 6),
Medium 17 x 13.5 (7 x 5½), Desk 13 x 10 (5 x 4),
Fun + border 10.5 x 8 (4½ x 3½), Wallet 5 x 4 (2; x 1¾),
Mini 4 x 3.5 (1¾ x 1½)
Early Years - Orders
Proof On The Day Orders
Q. Who do I contact if I have a query about my order?
You can track your order by visiting www.tempest-tracking.co.uk or click here to email your enquiry. You will need your unique 10 digit reference number located on your proof order form.
Q. What do I do if I’ve lost my proof order form?
Your order form is important to us and contains your unique 10 digit reference number:
- If you do not have a record of this please click here and fill in the enquiry form providing us with as many details as possible. For instance, Nursery/Playgroup name, date photograph was taken, childs hair colour, gender, eye colour, etc.
Q. When will I receive my Photographs?
This will vary depending on how you ordered, but as a guide:
- Orders sent via the Nursery/Playgroup can take up to 10 working days from receipt of your order
- All orders sent directly to our laboratory can take up to 28 days from receipt of your order
Q. How long do I have to place my order?
To avoid extra costs orders should be placed via the Nursery/Playgroup within 10 days. Outside this period you can order by contacting us at anytime as long as you retain your unique 10 digit reference number located on your proof order form.
Sale or Return Orders
Q. How can I return my photographs?
Please return the photographs in their original state direct to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU. For a FREE P&P label please click here.
Schools - General
Q. How can I pay for my photographs?
You can pay via cheque, credit card, postal order or cash. We do not advise that anyone sends cash in the post unless it is via Special/Recorded Delivery or collected from the school via our pre-arranged Royal Mail service.
Q How can I Re-order photos?
You can visit www.tempest-gifts.co.uk, or post your re-order form direct to Tempest Photography, St Ives, Cornwall, TR26 3HU
Q. If I have more than one child at a school can they have their photo taken together?
Yes, the school usually arranges sibling shots. Please contact your school for more information.
Q. If I have another child in a different school or would like a family photograph including parents; is it possible to have our photo taken together?
This is at the discretion of your school. Sometimes there is a photo session before or after the school day for this style of photos to be taken. Please contact your school for more information.
Q. Can I create my own photo pack using more than 1 image?
We are unable to process a photo pack using a combination of images. However individual prints can be purchased online at www.tempest-schools.co.uk or contact us direct. You will need your unique 10 digit reference number located on your proof order form.
Q. My photographs have arrived damaged or faulty?
Please return the photographs along with a covering letter directly to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU. Please click here for a FREE P&P label
Q. How long does Tempest keep my images?
From January 2009, all our images are stored indefinitely.
Q. Who owns the copyright on my images?
H Tempest Limited retains the copyright on all photographs taken and supplied. Photographs may not be copied, published or reproduced in any form without the written permission of H Tempest Limited.
Print sizes are described in cm and (inches) below:
Extra Large 25 x 20 (10 x 8), Large 20 x 15.5 (8 x 6),
Medium 17 x 13.5 (7 x 5½), Desk 13 x 10 (5 x 4),
Fun + border 10.5 x 8 (4½ x 3½), Wallet 5 x 4 (2; x 1¾),
Mini 4 x 3.5 (1¾ x 1½)
Schools - Orders
Proof On The Day Orders
Q. Who do I contact if I have a query about my order?
You can track your order by visiting www.tempest-tracking.co.uk or click here to email your enquiry. You will need your unique 10 digit reference number located on your proof order form.
Q. When will I receive my Photographs?
This will vary depending on how you ordered, but as a guide:
- Orders sent via the school can take up to 10 working days from receipt of your order
- All orders sent directly to our laboratory can take up to 28 days from receipt of your order
Q. How long do I have to place my order?
To avoid extra costs orders should be placed via the school within 10 days. Outside this period you can order at anytime as long as you retain your unique 10 digit reference number located on your proof order form.
Q. What do I do if I’ve lost my proof order form?
Your order form is important to us and contains your unique 10 digit reference number. If you do not have a record of this please contact your schools administrations office who can provide you with this information.
Sale or Return Orders
Q. How can I return my photographs?
Please return the photographs in their original state direct to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU. For a FREE P&P label please click here.
Graduations: Pre-ceremony
Q. Where can I view your product range?
Visit www.tempest-graduations.co.uk. You will need your ceremony date and time to access this site.
Q. Do I need to book a studio time?
Due to the nature of the day, we do not offer an appointment system. Our studios are open as soon as the gowns are available. Simply come along to our studios once you've collected your gown. We recommend that you arrive early. Please note that it tends to get busy just before and just after a ceremony and also in between ceremonies held on the same day.
Q. Can I have a family photograph taken?
Yes, the maximum number we can accommodate for a family portrait is 7 (including the graduate).
Q. If my photographs are taken before my ceremony, I won’t have a certificate to hold in the photograph. Does this matter?
We supply dummy scrolls for photographic purposes.
Q. How do I order my photographs?
We have a number of options available:
- Pay at our Cash Desk on graduation day
- Place your sealed envelope in the Tempest Post Box on graduation day
- Send your order by post in the prepaid envelope provided with your proof photographs
- Order online at www.tempest-graduations.co.uk – images should be available to view within 7 days. You will need your 10 digit reference number located on your proof order form.
Q. Will you be taking Presentation Photographs at my ceremony?
We take photographs of the graduate receiving their certificate onstage during the ceremony presentation at a number of institutions. To find out whether we will be providing this service at your graduation please contact our Graduation Department on 01736 752411 or click here to email us your enquiry.
Graduations: Post-ceremony
On the day of your graduation a Proof image order form will be given to you following your studio session. This will give you your unique 10 digit reference number enabling you to buy your photographs.
Q. Who do I contact if I have a query about my order?
You can track your order by visitng www.tempest-tracking.co.uk or click here to email your enquiry. You will need your unique 10 digit reference number located on your proof order form.
Q. What do I do if I’ve lost my proof image order form?
Your order form is important to us and contains your photos unique 10 digit reference number.
- If you don't have a record of this please email us providing as many details as possible. For instance, name of establishemnt, date photograph was taken, graduates hair colour, gender, eye colour, etc.
Q. Can I order more photographs?
Yes. A re-order form is enclosed with all orders which can be posted to Tempest Photography, St Ives, Cornwall, TR26 3HU or you can contact us direct. You will need your 10 digit photo reference number located on this form.
Q. When will I receive my Photographs?
All orders are despatched within 28 days from receipt of your order.
Q. Can I buy frames to fit my photographs?
Yes. We have a selection of frames available. However, it may prove more cost effective for you to order one of our packs which includes a framed photograph, or a single framed photgraph. Please visit www.tempest-graduations.co.uk for more details.
Q. Can I purchase a CD on its own?
No. A CD of your image can only be purchased as an additional item.
Q. Can I order different images within a pack?
We have two packs available which allow you to combine two different images which are The Graduate and Family Pack (GFP) and the Canvas Combination Pack (CCP). All other packs are printed using one reference number for each pack and it is not possible to choose multiple images for any other packs.
Q. How do I order my Presentation Photographs?
If presentation photographs have been taken at your establishment full details of how to view and order them will be available on the day or you can visit www.tempest-events.co.uk
Q. My photographs have arrived damaged or faulty?
Please return the photographs along with a covering letter direct to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU. Please click here for a FREE P&P label.
Q. How long does Tempest keep my images?
From January 2009, all our images are stored indefinitely.
Q. Who owns the copyright on my images?
H Tempest Limited retains the copyright on all photographs taken and supplied. Photographs may not be copied, published or reproduced in any form without the written permission of H Tempest Limited.
Print sizes are described in cm and (inches) below:
Large 25 x 20 (10 x 8),
Medium 20 x 15.5 (8 x 6),
Desk 13 x 10 (5 x 4)
Photographic gifts
Q. How do I order gifts?
You can either contact us direct or post in the order form with your payment to Tempest Photography, St Ives, Cornwall, TR26 3HU. Alternatively you can order online by visiting www.tempest-gifts.co.uk. You will need your unique 10 digit photo reference number located on your proof order form.
Q. What if I have no record of my unique 10 digit photo reference number?
- You can contact your school/university and ask if they can provide you with this.
- Or, If this fails please email us providing us with as many details as possible. For instance, school/university name, date photograph was taken, students hair colour, gender, eye colour, etc.
Q. How long will my delivery take?
Photographic Gifts ordered from www.tempest-gifts.co.uk or reorder forms can take up to 28 days to be delivered.
Q. Are the mugs dishwasher safe?
Yes, they are dishwasher safe however due to the nature of our image transfer process your image quality may deteriorate over time; therefore we suggest hand washing to protect your image.
Q. Are the glasses dishwasher safe?
No, these can only be hand washed.
Q. How can I clean my canvas wrap?
They can be safely wiped with a clean damp cloth.
Q. If I am providing my own image what size should this be?
For optimal results we suggest an image of 3 mega pixels or more with an overall minimum file size of 500kb.
Q. My photographs have arrived damaged or faulty?
Please return the photographs along with a covering letter direct to Tempest Photography, Customer Services Department, St Ives, Cornwall, TR26 3HU. Please click here for a FREE P&P label.
Q. I don’t live in the United Kingdom. Can I still make a purchase?
Yes, you can either purchase online at www.tempest-gifts.co.uk or phone our order line on +44 (0)800 0232576.
